nusawon Terms of Use
When you open an account on nusawon, you enter into a relationship governed by these terms. We set out what we require from you, what we undertake to do, and how disputes are handled. These terms apply to all nusawon services—football betting (Liga 1, Piala AFF, Champions League), esports markets (Mobile Legends, Free Fire), live-dealer tables, slot games, and number-pattern draws.
Our terms are written in plain language so you understand your rights and obligations before you deposit or place a bet. We update our terms from time to time. If we make a material change, we notify you through your nusawon account and give you reasonable notice. If you do not agree with a change, you can close your account.
Account opening and your obligations on nusawon
To open an account on nusawon, you must provide your full name, date of birth, and a valid national ID number. We verify this information through our KYC process to confirm your identity and age. You must be at least 18 years old to use nusawon. You are responsible for keeping your email address, password, and two-factor authentication code confidential. If you suspect unauthorised access to your nusawon account, contact our support team immediately.
You agree not to use nusawon for money laundering, fraud, or any illegal activity. You must not share your account with other people or use automated tools to access nusawon without our permission. We monitor accounts for suspicious activity (unusual login locations, large transfers, rapid deposits and withdrawals). If we detect potential fraud, we may suspend your account pending review.
- KYC verification
- Know Your Customer checks confirm your identity. We use your ID number and address. Verification typically completes within one business day.
- Two-factor authentication
- Optional but recommended. SMS or email confirmation protects your account from unauthorised logins.
- Account closure
- You can close your nusawon account anytime through your account settings. We process closures within 3 business days. Outstanding balances are withdrawn to your registered payment method.
Deposits, withdrawals, and payment terms on nusawon
We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits are instant; your balance updates immediately. Minimum and maximum deposit amounts are displayed on our nusawon deposit page. You are responsible for entering correct payment details. If a deposit fails, contact your bank or e-wallet provider before requesting our support team's assistance.
Withdrawals are processed within 1 to 3 business days, depending on your payment method. Your first withdrawal may require additional verification of your payment method. We may review large withdrawals for anti-money-laundering compliance. If we request documentation, you must respond within 7 days or your withdrawal request expires. Withdrawals are made only to the payment method you used for your most recent deposit.
Betting, settlement, and dispute resolution on nusawon
When you place a bet on nusawon (whether on Liga 1 matches, Piala Indonesia fixtures, or esports tournaments), your stake is deducted from your balance immediately. If your bet wins, the payout is credited. If your bet loses, the stake remains deducted. We settle markets according to official results published by the league or tournament operator. Live-dealer games settle based on card and ball outcomes; the result is final once the game concludes. Number-pattern draws settle automatically based on the published draw result.
If you believe a bet has been settled incorrectly, contact our nusawon support team within 7 days of settlement. We review the official result and our settlement rules. If we find an error, we correct your account. If we find no error, the settlement stands. We do not reopen settled markets after the 7-day dispute window.
Bonuses and promotions on nusawon
From time to time, we offer promotions and bonuses. Bonus terms (eligibility, rollover requirements, expiry dates) are published in your nusawon account and in our promotions section. You are responsible for reading bonus terms before opting in. Bonuses expire if not used within the specified timeframe. We may withdraw promotional offers at any time. If you misuse a bonus (e.g. place obviously losing bets to clear a rollover requirement), we may forfeit the bonus and close your account.
Our relationship with you on nusawon is governed by these terms and any country-specific regulations that apply to your jurisdiction. By using nusawon, you accept these terms in full. If you have questions, contact our support team through your account.