nusawon Privacy Policy
This page describes what we collect when you use nusawon and how we keep that data protected. We recognise that privacy matters to everyone who chooses to use our platform. When you open an account, deposit funds, or place a bet on nusawon, you share information with us. We set out here exactly what we collect, why we collect it, and how we handle it.
Our nusawon platform collects only the information we need to verify your identity, process your transactions, and deliver our service lawfully. We do not sell your data to marketing firms. Every piece of information you give us stays within nusawon or with trusted service providers we work with directly.
What we collect on nusawon
Account and identity information
When you register on nusawon, we ask for your full name, date of birth, email address, phone number, and a valid national ID number. We collect this to verify you are eligible to use nusawon and to comply with anti-money-laundering requirements. We confirm your identity through our KYC (know-your-customer) process before we let you deposit or withdraw.
Payment and transaction data
When you deposit on nusawon using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer (mobile banking, local payment, online payment, e-wallet), we record the amount, the payment method, the date, and the status. We do this to track your account balance, prevent fraud, and settle withdrawals. We keep a record of every bet you place on nusawon — the league or game, the stake, the odds, and the result. This data helps us calculate payouts and resolve disputes fairly.
Device and access logs
Our servers log your IP address, device type, browser, and the time you visit nusawon. We do this to detect fraud and to prevent unauthorised access to your account. If your nusawon account is accessed from an unusual location, we may flag it or ask you to verify your identity again.
Support communications
When you contact nusawon support through chat or email, we save your message and our reply. We use these records to resolve your issue and to improve our support process for all nusawon users.
How nusawon protects and uses your data
We work with payment processors and customer-service providers to run nusawon. These partners process data only on our behalf and are bound by confidentiality. We review these relationships regularly to ensure they meet our security standards. When you reset your password or enable two-factor authentication on nusawon, we take extra care to authenticate you before allowing account changes.
Your rights and our commitments
You can request a copy of the personal data we hold about you on nusawon by contacting support. You can ask us to correct inaccurate information. If your account is closed, we keep your betting and transaction records for legal and audit purposes, but we delete personal information we no longer need to operate your nusawon account. We comply with data-protection law in the jurisdictions where nusawon operates.
Cookies and session management
We use cookies to keep you logged into nusawon and to remember your preferences. These are session cookies that expire when you close your browser. You can disable cookies in your browser settings, but some nusawon features may not work properly if you do.
Contact us about privacy
If you have questions about how nusawon handles your data, or if you wish to exercise your rights, contact our support team. We will respond to your request within 30 days. Our commitment to privacy on nusawon is part of our broader commitment to transparency and account security. This privacy policy applies to your account, your betting history, your deposits and withdrawals, and any communication with our support team at nusawon.